Help

Frequently Asked Questions

Sometimes a game doesn’t fit into my screen. How can I see the entire game without scrolling?

You may need to adjust your computer monitor settings. If your computer monitor is set at 800x600 pixels or less, you may not be able to see the entire screen.
  • On Windows computers, right click on your desktop and select Properties. Then select Display Properties. Set your monitor to be a minimum of 1024x768.
  • On Apple computers, visit Display Properties and set the resolution for a minimum of 1024x768.

The game I want to play seems to load, but nothing happens. How can I start the game?

You may need to update the Flash player software that powers our free online games. The player is free and it only takes a minute or two to download. To update your free Flash player software, please visit Adobe's website here:

http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

For best results, you may need to quit and reopen your browser or restart your computer after installation.

What do I do if I am still having trouble accessing a game?

If you have already updated your free Flash player software and have restarted your computer, it is most likely that the game problems you’re experiencing are caused by an issue with your current Flash player.

If you are having trouble, the first step is to uninstall and re-install a clean copy of the Adobe Flash Player.

To uninstall Flash:
To install Flash:
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Still not working?

Send us an email to report a bug to our development team for testing.
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